Swiggy Wiki, Food Delivery, Order Now, Company Profile, terms & conditions, refunds, Offers, Cancellation, Logo and many more
Swiggy is an Indian company of online food ordering and delivery. The company headquarter is in Bengaluru, Karnataka, India. It is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands.
|Date of Establishment
|Nandan Reddy, Rahul Jaimin and Sriharsha Majety
|Jakkasandra Chowk, Bengaluru, Karnataka 560034, India
|₹2,776 crore (US$360 million) (2020)
|Data not available
Swiggy established in 2014 by Nandan Reddy, Rahul Jaimin and Sriharsha Majety. It is India’s leading food delivery platform. Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for employees.
No Minimum Order
Order in for yourself or for the group, with no restrictions on order value
Live Order Tracking
Know where your order is at all times, from the restaurant to your doorstep
Experience Swiggy’s superfast delivery for food delivered fresh & on time
You can order food Click Here
Working from office or home, celebrate peak moments through a unique and personalized experience that brings the party to you.
Vouchers and Wallet top-ups that can be redeemed by your teams across all restaurants on the Swiggy app.
Vouchers that enable upto 100% discounts on food for your employees across all restaurants on the Swiggy app.
Delight your employees by giving them the exclusive perks of the Swiggy one membership.
Refund & Cancellation
As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Swiggy reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of Swiggy.
If Buyer cancels his/her Order after one minute of placing it, Swiggy shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Swiggy, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.
Swiggy reserves the right to collect a penalty for the Orders constrained to be cancelled by Swiggy for reasons not attributable to Swiggy, including but not limited to:
in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
failure to contact Buyer by phone or email at the time of delivering the Order booking;
failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
unavailability of all the items ordered by Buyer at the time of booking the Order; or
unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Swiggy will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.
In case of cancellations for the reasons attributable to Swiggy or the Merchant or PDP, Swiggy shall not collect any penalty from the Buyer.
Buyer may be entitled to a refund for prepaid Orders. Swiggy retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or Swiggy, however such refunds will be assessed on a case to case basis by Swiggy.
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