Genesys Wiki, Company Profile, Founder, Products

Genesys Wiki, Company Profile, Founder, Products, Company Logo, Customer Details and more

Genesys or Genesys telecommunications laboratories Inc is an American software company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software.

Every year Genesys orchestras more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of their cloud, digital and AI technologies, organizations can realize experience as a service.

Company NameGenesys
Date of Establishment1982
Establishment PlaceDaly City, CA
FounderGregory Shenkman
Alec Miloslavsky
Registered Address2001 Junipero Serra Blvd. Daly City, CA 94014
US: 888-GENESYS (436-3797)
Net Worth$1.4 billion
Telephone no.+1.888.436.3797
EmailData not available
Company StatusActive


The company has its headquarters in Daly City, CA. With Genesys, organizations have the power to deliver proactive, predictive and hyper-personalized experiences to deepen their customer connection across every marketing, sales and service moment on any channel, while also improving employee productivity and engagement. By transforming back office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.


  • Capabilities
  • Contact center software
  • Digital
  • AI and automation
  • Workforce engagement
  • Integrations and apps

Genesys Cloud CX has taken the market by storm with its extraordinary capabilities and phenomenal growth. Over 300 features have been added within the last two years alone due to its unmatched flexibility. Bring human intuition to every digital interaction with Genesys DX the future of always-on digital customer engagement.

Genesys Multicloud CX continues to power customer experiences for the world’s largest brands, serving large-sized enterprises with unsurpassed capabilities and customizations. Genesys AI is revolutionizing the customer experience by streamlining customer service and increasing customer conversions.

Company Logo

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